Steve Jobs once said, “The most powerful person in the world is the storyteller.” And, if anyone can claim this as true, it would be him. While there is plenty of debate over who was the real driving force behind the technological innovation at Apple, there’s no question who told its story.
Straight blue jeans, black turtlenecks, and jaw-dropping demonstrations became part of Apple’s brand. They became iconic not only because of the tech but because Jobs crafted a narrative that resonated with people.
He turned products into symbols of innovation and design elegance, woven into a larger narrative of how these devices could transform your life.
He told a story. And we loved listening.
Fintech companies face a unique challenge: building trust in products that consumers can't physically touch or see.
Establishing a brand narrative in fintech means moving beyond interest rates and feature lists. It demands a story that connects with the core human elements all people share—desires for stability, prosperity, and ease of use.
It might, for example, recast budgeting software not just as a tool for tracking expenses but as the reason a character achieves an entrepreneurial dream. In this narrative, the product isn't just functional—it delivers a happier, more secure life.
Fintech stories often revolve around democratizing finance, simplifying the complex, and making the inaccessible, accessible. They speak to aspirations of everyday people or small business owners, sharing tales of triumph made possible by the fintech products.
Compliance, security, and technology are, of course, foundations for any fintech product, but the story that wraps these elements has to be transparent and engaging. If a fintech can't tell a convincing story, potential customers will gravitate towards competitors who can offer not just a service, but a vision.
Take Pomelo, for instance. Their product is basically a charge card, but the story is a new way to help overseas relatives. Remittance reborn, so to speak. Every customer touch point is another chance to tell that story, explaining that “family is at the center of everything.”
Any good fintech brand will have its own unique tale, with values, mission, and the customer experience it aims to deliver. But here are some core pillars that many build around:
Many fintech brands are built on the premise of overturning conventional banking models, offering a plot that mirrors David vs. Goliath narratives. They position themselves as champions of the underdog, fighting against slow, fee-laden traditional financial services.
Whether it’s app-based banking or algorithm-driven investment tools, the narrative must center around how technology simplifies the complex, making life easier for the user.
With money involved, fintech stories must weave themes of trust and security into the brand fabric. The narrative should reassure users that their finances and personal data are in safe hands, often by showcasing cutting-edge security features or compliance certifications.
Many fintech companies aim to do good in the world, such as facilitating charitable donations or investing in sustainable projects. A narrative focused on positive impact resonates with consumers who want their financial activities to align with their values.
Testimonials and user success stories are potent tools for illustrating the practical benefits of fintech products. These narratives reinforce the brand’s promises by showcasing real-world applications and achievements.
If you believe Tolstoy, all great literature is one of two stories: a person goes on a journey, or a stranger comes to town. Ultimately, every fintech product is about change, be it the journey of financial growth or the arrival of a new solution that disrupts old methods.
To tell these stories in a way that resonates and retains customers, you can follow these five steps:
Begin by laying the foundation of your narrative, offering context that your audience can connect with. What is the status quo in the financial world, and how does it affect the everyday lives of your prospective customers?
The backstory should highlight familiar pain points, inefficiencies, or aspirations that your fintech solution can address. This might include high fees, inaccessibility, complex processes, or the desire for financial freedom and growth.
Introduce the event that propels the narrative forward. What’s the 'aha!' moment that will grab the audience's attention?
Maybe it’s the realization that there's a way to avoid exorbitant bank fees or the discovery of a tool that makes personal budgeting enjoyable. The event should signal a departure from the status quo and spark curiosity and hope.
Every good story involves conflict or challenges. In fintech, obstacles might be:
Discuss these hurdles openly and show how your product or service helps users to overcome them. Problem, meet Solution.
This is where you show the 'journey' part of the story. How does using your fintech product or service transform the user's life or business?
Highlight the transition from complexity to simplicity, financial uncertainty to clarity and confidence, or exclusion to inclusion. Real-life examples, statistics, and testimonies that exhibit actual transformations are compelling ways to bring this part of the story to life.
Finally, crystallize the outcome that your fintech promises. After the transformation, what does the world look like for your customers?
Illustrate the new normal with a vision of financial empowerment, growth, and peace of mind made achievable through your technology. The resolution serves as an invitation for others to join in and experience this new, improved financial journey.
Everyone loves a good story. Fintech only works if it connects with the human experiences and emotions associated with finances. Trust is currency, and to get it, you’ll need more than data points and ROI.
Building a comprehensive brand strategy, however, is much more than just a simple narrative. It’s about crafting a consistent identity that resonates across all touchpoints.
That means everything from your visual identity to the tone of customer interactions. To learn more about that brand-building process, explore how Lunour crafts unique, innovative stories to connect with your target customers. Let’s write a new story.